Shipping Policy

Last Updated: June 2026

Thank you for shopping with Rooted Era Collective. Below you’ll find important information about how we process, produce, and ship your orders.

1. Order Processing Time

All items are made to order.

• Orders are typically processed within 1–5 business days

• Processing time may be longer during holidays, sales, or high-volume periods

• Orders are not shipped or delivered on weekends or holidays

Once your order has been processed, it is sent into production.

2. Production Time

Because our products are print-on-demand, each item is individually produced after your order is placed.

• Average production time: 2–7 business days

• Production times may vary depending on product type and fulfillment location

3. Shipping Times

After production, your order is shipped.

Estimated delivery times (after production):

• United States: 3–7 business days

• Canada: 5–10 business days (after production)

Please note that delivery times are estimates and are not guaranteed.

Canadian orders may occasionally experience customs processing delays. Any applicable duties or taxes are the responsibility of the customer.

4. Shipping Rates

Shipping rates are calculated at checkout and may vary depending on:

• Product type

• Destination

• Shipping method selected

Occasionally, promotional free shipping offers may be available.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

6. Incorrect Address Disclaimer

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.

We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Orders returned due to incomplete or undeliverable addresses

If an order is returned to sender due to an address issue, the customer may be responsible for reshipping costs.

7. Lost, Stolen, or Delayed Packages

Once an order has been shipped, Rooted Era Collective is not responsible for lost, stolen, or delayed packages.

If your tracking shows delivered but you have not received your package, please:

• Check with neighbors or household members

• Contact your local carrier facility

• Wait 24–48 hours, as packages are sometimes marked delivered early

If your package is confirmed lost in transit, please contact us so we can assist with next steps.

8. Multiple Shipments

In some cases, orders containing multiple items may ship separately depending on product availability or fulfillment locations. You may receive multiple tracking numbers.

9. Contact Information

If you have any questions about your order or shipping status, please contact us:

Rooted Era Collective
Email: contact@rootederacollective.com

We appreciate your support and patience as each item is created specifically for you.